CAREER DETAIL / FULL TIME · COSTA BLANCA · OPERATIONS
Operations & Customer Care Coordinator
The point of contact for customers before, during and after installation, keeping the whole process readable.
Full time · Costa Blanca · Operations
Full time · Costa Blanca · Operations
Operations & Customer Care Coordinator
The point of contact for customers before, during and after installation, keeping the whole process readable.
01 / Role focus
What the role owns
Describe the problem, need or opportunity in plain language.
02 / How the work runs
Work with the wider system
Explain the sequence, collaboration or practical working method.
03 / Application
Send a short introduction
Link to the consultation, brief, booking or contact route that belongs to this service.
ROLE / RESPONSIBILITIES
What the role involves
01
First point of contact for assessment requests, and for questions from customers already partway through a project.
02
Keeping customers informed of dates, access requirements and any change to the plan, before they have to ask.
03
Coordinating the handover: drawings, datasheets, test records and monitoring access delivered in one place, in the customer's name.
04
Following up after installation, so a monitoring question or a minor issue has somewhere to go.
ROLE / REQUIREMENTS
What you bring to the role
The requirements are written to be specific enough to self-select, without turning the vacancy into an unrealistic wish list.
01
Experience in a customer-facing coordination or operations role; construction or trades-adjacent experience is a plus.
02
Comfortable managing several active projects at once without losing track of who needs what.
03
Clear, calm communication, including when a schedule has to change.
04
Spanish and English, given the customer mix on the Costa Blanca.
Working principles
Clear handover, readable work and practical support.
Use these cards for the behaviours people can expect from the team, not generic culture claims.
01
Think in systems
Understand the whole context before changing one part.
02
Keep it readable
Clear handover, documentation and ownership matter.
03
Make decisions visible
Important choices should be understandable later.
04
Protect the working day
Plan around the people who have to use and support the result.
Interested?
Apply for this role or compare the other vacancies.
Turn the next step into a clear decision instead of another item waiting on a list.
Start here
Give the project a useful first move.
Start with the project brief or open a conversation first. Both routes stay clear and easy to choose.